Benefits administration isn’t easy. Our goal is to see your team administrate less and achieve more. We understand that by partnering with us our team becomes an extension of your team.
When you become a IBP Insurance Services client, we assign a dedicated and highly experienced team to manage and service your account. Service teams will always:
- Make sure that employees have easy access to their benefits throughout the year
- Supervise and facilitate a smooth, efficient enrollment onsite at your locations
- Handle any provider and claim issues that arise in a timely manner
- Monitor the performance of your plans and vendors
Integrated Technology Platforms
IBP Insurance Services’ partners with several Integrated Technology Partners to provide:
- Self-service enrollment and access to benefit plan documents
- Eligibility verification and dependent tracking
- Total compensation statement generation
- Electronic file feeds to your HRIS, payroll vendor, insurance carriers and third-party administrator
- Online billing administration, including billing statement reconciliation and customized reporting
Of course, we realize there are many benefits management tools on the market. If you already have a complete or partial technology solution, but have not taken the opportunity to maximize it, our consultants can help integrate or augment those systems that you already have in place.
The IBP Insurance Services Call Center eliminates frustration and encourages proper use of your benefit plans by giving employees a dedicated, single source contact for all insurance-related matters.
The IBP Call Center will provide your employees with fast, skilled assistance from a benefits professional who will provide them assistance and solutions to common issues they may face when utilizing their insurance plans. All assistance is provided in a discreet, professional and supportive manner.
In addition to the many benefits that employees assume, there are a number of administrative benefits as well:
- Utilization reports
- Employee confidentiality/HIPAA compliance
- Trend identification in order to troubleshoot benefit trouble areas
- Frees up HR to focus on strategic planning
Getting the Message Across
IBP Insurance Services believes communication is the key to any solid relationship. Our approach to communications combines traditional methods (with the latest technologies to achieve maximum understanding and efficiency.
At IBP Insurance Services, we recognize that benefits must be understood to really be appreciated by employees. IBP can design and create printed tools and material that targets employees who do not have constant access to the internet or who feel more comfortable with traditional communication. IBP is also able to design and publish custom emails, websites, open enrollment communication and apps that will encourage participation and harvest a better understanding of the benefits offered.
Identifying the right solution is the critical first step. As our client, we will work closely with you to determine the methods that will work with your organization.